Widerrufsrecht

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


RETURN PROCEDURE

If you are not 100% satisfied, you have 15 days from the date of delivery to return your items to us. But be aware that if you have used the product, we will not be able to reimburse you. If not:

1. Contact our customer service via our email: salesautoutopia@hotmail.com to find out the return address. Please mention in your request, the order number, the items you wish to return, and the reason for your return. Without this, we will not be able to process your request and issue a refund. 

2. Drop off your package at our designated carrier.

3. Returns are processed within 5 working days of receiving your package. We will automatically make the refund to your account.




RETURN & REFUND CONDITION

1. You have 15 days from the delivery date. Items must be returned in their original packaging and in perfect condition. Returns are checked by our quality managers. If they discover that an item is torn, stained, or used, the return or exchange will not be accepted.

2. If you return your item without notifying our customer service department, our quality department will consider the item to be non-refundable.

3. We do not accept packages returned via cash-on-receipt service. Return costs are non-refundable.

4. We don't accept sale items unless it is a quality problem.

5. Please note that it is the buyer's duty to make sure that the shipping address is accurate and reachable, otherwise, any delivery failure due to an insufficient shipping address will not be refunded.

6. Please note that personalized products cannot be refunded or exchanged.


RETURN ADDRESS

To find the return address closest to you, contact our customer service at: salesautoutopia@hotmail.com